Privacy Policy

Last updated: 11 August 2026

Tower Home respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use and protect information when you visit our website or contact us about our home extension services.

Who we are

This website is operated by Tower Home.

Website: hup-chester.co.uk
Email: sales@towerwindows.co.uk
Telephone: 01978 761076
Address: Wrexham Road, Cefn-y-Bedd, Wrexham, LL12 9UL

For the purposes of UK data protection legislation, Tower Home is responsible for the personal information collected through this website.

Information we collect

We may collect personal information that you provide when you contact us, request a quote or make an enquiry. This may include:

• Your name
• Email address
• Telephone number
• Property or project details
• Information you provide about your home extension requirements
• Any other information you choose to provide when contacting us

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information and information about how you use the website.

How we use your information

We may use your personal information to:

Respond to enquiries and requests for information
Provide quotations and discuss potential projects
Arrange site visits or appointments
Provide and manage our services
Communicate with you about your enquiry or project
Improve our website and services
Meet our legal and regulatory obligations

We will only use your personal information where we have a lawful basis for doing so under applicable data protection legislation.

Sharing your information

We do not sell or rent your personal information.

We may share information with trusted service providers where this is necessary to operate our website, respond to your enquiry or provide our services. Where we use third-party providers, we expect them to handle your information securely and only for the purposes for which it has been provided.

We may also disclose information where required to do so by law or where necessary to protect our legal rights.

Cookies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and support website performance.

You can control or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

Where required, we will ask for your consent before placing non-essential cookies on your device.

How long we keep your information

We only retain personal information for as long as it is reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, accounting or reporting requirements.

The appropriate retention period will depend on the nature of the information and our relationship with you.

Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your rights

Under UK data protection law, you may have rights including the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain uses of your information
Request a copy of certain information in a portable format

If you would like to exercise any of these rights, please contact us using the details below.

Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact:

Tower Home
Wrexham Road
Cefn-y-Bedd
Wrexham
LL12 9UL

Email: sales@towerwindows.co.uk
Telephone: 01978 761076

Changes to this policy

We may update this privacy policy from time to time to reflect changes to our services, website or legal requirements. Any updates will be published on this page with a revised date.